BlackBerry Outage: RIM Apologizes, Says Service Returning (VIDEO)

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Source: Ned Potter / ABC News

BlackBerry is sorry. Very, very sorry. But amid slipping market share and an uncertain future, saying “sorry” may not be enough to win over disgruntled customers after this week’s worldwide service interruptions.

On a conference call this morning, the company said all services are “back up globally.” It said there is still a backlog of wireless emails that may delay some messages. It could not say how quickly it would be over.

Mike Lazaridis, founder of BlackBerry’s Canadian parent company, Research In Motion, appeared this morning in a YouTube video to say, “Since launching BlackBerry in 1999, it’s been my goal to provide reliable, real-time communications around the world. We did not deliver on that goal this week. Not even close.

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