Source: Ned Potter / ABC News
There are a few jokes going around the web already — they’re nipping at our heels, they’ve caught them flat-footed, etc. — but this really isn’t funny. It appears that hackers who attacked Zappos, the giant online shoe store, may have gotten their hands on customers’ names, email and billing addresses, phone numbers and the last four digits of their credit cards.
Zappos.com claims it’s not a crisis for customers because the hackers didn’t get full credit card numbers or passwords. But it’s a reminder of how busy the hacking business is, and what a pain it can be for companies and their customers.
Zappos CEO Tony Hsieh put out a message Sunday night saying the company is getting in touch with its 24 million customers. It’s already deleted their current passwords and is sending instructions on how to create new ones. (If you’re a Zappos user, the place to go for password changes is here.)
“We’ve spent over 12 years building our reputation, brand, and trust with our customers,” Hsieh wrote in a message to employees. “It’s painful to see us take so many steps back due to a single incident. I suppose the one saving grace is that the database that stores our customers’ critical credit card and other payment data was not affected or accessed.”
Beyond that, the company declined comment. It would not say whether 24 million customers’ files had been breached, only that it’s reset 24 million passwords.
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